Shipping & Returns

Shipping & Returns

At BR-AMA VOGUE, we want your shopping experience to be smooth and worry-free. Please read our Shipping & Returns policy carefully to understand how we process, deliver, and handle returns/exchanges.

Shipping Policy

Order Processing

  • All orders are processed within [X business days] after payment confirmation.

  • Customized or made-to-order products may take additional time depending on design and fabric requirements.

Shipping Methods & Delivery Time

  • We partner with reliable courier services to ensure timely delivery.

  • Standard delivery time is [X–X business days] depending on your location.

  • Delivery delays may occur due to unforeseen factors such as weather, courier issues, or regional restrictions.

Shipping Charges

  • Shipping charges will be calculated at checkout based on your delivery location and order size.

  • Free shipping may be available for orders above [₹X / $X] (if applicable).

Order Tracking

Once shipped, you will receive a confirmation email or SMS with tracking details to monitor your package.

Returns & Exchanges

We want you to love what you ordered! If you are not satisfied, our return policy is designed to make things simple.

Eligibility for Returns/Exchanges

  • Products must be unused, unworn, unwashed, and in their original condition with tags intact.

  • Returns/exchanges must be requested within [X days] of delivery.

  • Items that are customized, personalized, or on sale/clearance are not eligible for return or exchange unless defective or damaged.

Non-Returnable Items

  • Customized outfits or made-to-order designs.

  • Accessories such as stoles, dupattas, or add-ons (unless defective).

Return/Exchange Process

  • Contact us at 63801-14021 with your order number and reason for return.

  • Once approved, ship the item back to us at the provided return address.

  • After inspection, we will issue an exchange, store credit, or refund (as per your choice and policy).

Refunds

  • Refunds (if applicable) will be processed to your original payment method within [X business days] after we receive and inspect the returned item.

  • Shipping fees are non-refundable unless the product is defective or wrongly delivered.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within [X days] of delivery with photos. We will arrange for a replacement or refund at no extra cost.

Contact Us

For questions regarding shipping, returns, or exchanges, please reach out to us:

BR-AMA VOGUE

📍 House of JI-YA-RA (BR-AMA VOGUE),
No.1A, First, Floor, Dhanalakshmi Enclave, Puliyambedu Main Road, Noombal, Chennai – 600 077

📧 sample@gmail.com

📞 63801-14021

House of JI-YA-RA © 2025 All rights reserved.

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